Most AI Initiatives Fail. This 5-Part Framework Can Help.
Without defined roles, routines, and measures of success, even the smartest algorithms won’t scale.
Improving Substitutions in Online Ordering
New research found that three levers—availability, personalization, and efficiency—can turn a costly nuisance into a growth opportunity.
Overcoming the Organizational Barriers to AI Adoption
People, processes, and politics determine whether AI creates value.
What Executives Get Wrong About AI
Stop focusing on adoption and start thinking about reinvention.
