Building a Customer-Centric Organization
The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth.
The Importance of Trust and Transparency in Retail Media Networks
Retailers built their RMNs on supplier dollars. Now they must earn them.
When Your CEO’s Leadership Creates Chaos
Five ways to speak their language—while steadily shaping strategy and outcomes.
How SMEs Can Prepare for the EU’s AI Regulations
An increasingly complex regulatory landscape creates opportunities for small and medium-sized businesses to win on compliance.
The Art of the Executive Exit
Successfully transitioning out of a senior leadership role requires intention, structure, and emotional maturity.
Don’t Overthink Your Use of Exclamation Points!
A new study found the small mark can have gendered implications—but not the way you might suspect.
Should Your Company License Content to AI?
Two years ago, licensing deals with AI developers amounted to about $75 million. This year the figure will be about $20 billion—and next year...
Our Favorite Management Tips on Motivating Your Team
A curated list from one of HBR’s most popular newsletters.
How Gen AI Could Transform Learning and Development
A recent experiment by the BCG Henderson Institute suggests that gen AI-powered tutoring can be as effective as—and more engaging than—traditional interventions to build...
Are Companies Actually Scaling Back Their Climate Commitments?
A new study found that while most large firms are staying the course, important coalitions are crumbling.
